For all stakeholders involved in a Process Improvement Initiative, this paper by Francis Thom identifies a stepwise process for improving the way you undertake your business and/or development reengineering activities. It provides a broad overview of the issues to be overcome, sources of innovative ideas, and a mechanism to start and subsequently continue your endeavors.

Part 1 provides an introduction to process innovation and improvement and introduces the idea of socio-technical systems - a systemic integration of people and process. ARTiSAN Real-time Perspective is introduced as a 'mentor' for the development process and management issues pertinent to software-based systems development.

Part 2 concentrates on an 8-step process for undertaking Process Improvement Initiatives, but also addresses areas where both positive and negative motivational forces may come into play.

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